hfp services

OUR COMMITTMENT TO YOU At Helensburgh Family Practice we are committed to providing the best quality health care for you and your family. This website has been created to give you more information about us, and to provide useful health information and resources. We aim to provide a comprehensive service and we feel an obligation to develop an appropriate plan of action for any problem you present. Some of the services we provide include: Diagnosis and management of short-term illness Surveillance of chronic illness Home care of terminally ill Women's and Men's health checks Childhood immunization Pregnancy testing/Family Planning Antenatal shared care programme with Sutherland , Wollongong and St George Hospitals Sport, accident and work related injuries Freezing of skin lesions with liquid nitrogen Minor surgery – suturing/lacerations Treatment of simple fractures Travel advice and immunization Insurance and driving medical examination Diving medical examination Interpreter Service A free interpreting service is available for patients who do not speak English well or who are deaf and use Australian Sign Language (AUSLAN). While telephone interpreting is available 24 hours, on site assistance needs to be pre-arranged. Please contact our staff for assistance.
HOME VISITS
Home visits are available for patients whose condition or circumstances prevents them attending the surgery. Please ring the surgery and discuss the problem with the Receptionist or the Doctor. Home visits outside the local area are limited.
EMERGENCIES
Emergencies will be attended promptly. Either telephone or come straight to the surgery and let us know you have an emergency.
TELEPHONE CALLS
We are very keen to answer your calls. If the doctor is in consultation with a patient you may be asked to wait a short period of time or the doctor may have to return your call at a more convenient time. An emergency call will be attended to immediately, please indicate the urgency to our staff.
REPEAT PRESCRIPTIONS
In selected cases, prescriptions for continuing medications will be issued without a consultation. However, if you have not attended the surgery recently a consultation will be required. This is good medicine.
REFERRALS TO A CONSULTANT
An important aspect of general practice is the provision of continuity of care. To ensure continuity of care we need to see you before referral to a specialist and you may be asked to report back by phone or in person afterwards. We rely on patients for feedback on specialist treatment and manner. In this way we are constantly trying to improve the quality of our referrals.
RESULTS & REPORTS
It is important to know your investigation results. If you have had tests, been referred for specialist review, or recently been in hospital, it is important that you contact us to ensure you are appropriately followed up. While we do follow up abnormal results, please ensure you know the results of all investigations you have had, normal or not, to ensure your results have been processed.
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of medical staff. You may request access to your own medical information through our medical staff.

OUR COMMITTMENT TO YOU

At Helensburgh Family Practice we are committed to providing the best quality health care for you and your family. This website has been created to give you more information about us, and to provide useful health information and resources.

We aim to provide a comprehensive service and we feel an obligation to develop an appropriate plan of action for any problem you present.

Some of the services we provide include:

Diagnosis and management of short-term illness
Surveillance of chronic illness
Home care of terminally ill
Women's and Men's health checks
Childhood immunization
Pregnancy testing/Family Planning
Antenatal shared care programme with Sutherland , Wollongong and St George Hospitals
Sport, accident and work related injuries
Freezing of skin lesions with liquid nitrogen
Minor surgery – suturing/lacerations
Treatment of simple fractures
Travel advice and immunization
Insurance and driving medical examination
Diving medical examination

Interpreter Service
A free interpreting service is available for patients who do not speak English well or who are deaf and use Australian Sign Language (AUSLAN). While telephone interpreting is available 24 hours, on site assistance needs to be pre-arranged. Please contact our staff for assistance.

HOME VISITS

Home visits are available for patients whose condition or circumstances prevents them attending the surgery. Please ring the surgery and discuss the problem with the Receptionist or the Doctor. Home visits outside the local area are limited.

EMERGENCIES

Emergencies will be attended promptly. Either telephone or come straight to the surgery and let us know you have an emergency.

TELEPHONE CALLS

We are very keen to answer your calls. If the doctor is in consultation with a patient you may be asked to wait a short period of time or the doctor may have to return your call at a more convenient time. An emergency call will be attended to immediately, please indicate the urgency to our staff.

REPEAT PRESCRIPTIONS

In selected cases, prescriptions for continuing medications will be issued without a consultation. However, if you have not attended the surgery recently a consultation will be required. This is good medicine.

REFERRALS TO A CONSULTANT

An important aspect of general practice is the provision of continuity of care. To ensure continuity of care we need to see you before referral to a specialist and you may be asked to report back by phone or in person afterwards.

We rely on patients for feedback on specialist treatment and manner. In this way we are constantly trying to improve the quality of our referrals.

RESULTS & REPORTS

It is important to know your investigation results. If you have had tests, been referred for specialist review, or recently been in hospital, it is important that you contact us to ensure you are appropriately followed up. While we do follow up abnormal results, please ensure you know the results of all investigations you have had, normal or not, to ensure your results have been processed.

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of medical staff. You may request access to your own medical information through our medical staff.